What guarantees can I get?

Everyone who shops on Joeria receives the following guarantees:

  • 1

    Full Refund
    if you don’t receive your order

    You will get a full refund if your order does not arrive within the delivery time promised.

  • 2

    Full or Partial Refund
    if the item is not as described

    If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Sellers can also offer additional guarantees for their products:

  • 2- Domestic Returns

    Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!

  • 3- Guaranteed Genuine

    If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

How does Buyer Protection work?

Contact Us:

If your order hasn't arrived within the promised time, or isn't as described - contact us.

We are happy to quickly resolve any issues.