What guarantees can I get?
Everyone who shops on Joeria receives the following guarantees:
if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised.
Full or Partial Refund
if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Sellers can also offer additional guarantees for their products:
2- Domestic Returns
Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
3- Guaranteed Genuine
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
How does Buyer Protection work?
If your order hasn't arrived within the promised time, or isn't as described - contact us.
We are happy to quickly resolve any issues.